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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Joyce McCray

Joyce McCray

November 3, 2026

5  out of  5
rating by Joyce McCray
"Ms Boyd was so very professional I am proud to have changed to your company. Joyce Diane McCray"
We responded:
"Joyce, thank you for your 5-star review and such kind words! It is our goal to provide great customer service and we're so happy to know that we met your expectations. If you ever have any questions or need assistance, we’re always here and happy to help. "
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Sherene Sterns

November 2, 2026

5  out of  5
rating by Sherene Sterns
"I have had a wonderful experience with State Farm Insurance, especially working with Paula Boyd. Paula has been extremely helpful, professional, patient, and courteous. She takes the time to answer questions, explain things clearly, and make sure everything is handled properly. Her kindness, knowledge, and willingness to help truly make a difference. It is refreshing to work with someone who genuinely cares about her customers and goes the extra mile to provide excellent customer service. I sincerely appreciate Paula and would highly recommend her and State Farm Insurance to others!"
We responded:
"Wow, Sherene! Thank you so much for the 5 stars and for your very kind words!  We're thrilled to hear you've had such a positive experience with us here in Hampton. If you ever have questions or need assistance, we're always here and happy to help!"
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Brenda Williams

October 31, 2026

5  out of  5
rating by Brenda Williams
"Excellent Customer Service."
We responded:
"Brenda, we really appreciate your 5-star review! Providing outstanding customer service is always our goal, and we're so happy to know we met your expectations. Please reach out anytime you need us- we're here for you and happy to help!"
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Travis Boyd

October 31, 2026

5  out of  5
rating by Travis Boyd
"GREAT SERVICE IN THE 757"
We responded:
"Thank you for the amazing review, Travis! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Darius Hester

October 31, 2026

5  out of  5
rating by Darius Hester
"I highly recommend Paula Boyd State Farm! The professionalism, customer service, and attention to detail are outstanding. Paula is knowledgeable, dependable, and genuinely cares about helping people find the coverage that best fits their needs. She takes pride in what she does and makes sure every question is answered clearly. If you’re looking for an insurance agent who values her clients and goes above and beyond, Paula Boyd is definitely someone you can trust!"
We responded:
"Darius, thank you for your amazing 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations.  We truly appreciate your support! If you ever need anything, please feel free to reach out anytime."
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modhar raoof

October 31, 2026

5  out of  5
rating by modhar raoof
"they do a quick service easy to reach them. Good price nice people great agent. thank you"
We responded:
"Modhar, thank you for the fantastic review! We’re always here to support you with your insurance needs in Hampton.  If you need anything, please reach out anytime!"
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Jackie Cherry

October 30, 2026

5  out of  5
rating by Jackie Cherry
"Mrs. Boyd has been more than accommodating whenever her services have been required. I would and have recommended her to several friends."
We responded:
"Ms. Cherry, we really appreciate your amazing 5-star review! Thank you!!! Providing great service is always our goal, and we’re so happy to know we met your expectations. If you ever need assistance, please let us know-we're always here and happy to help!"
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MELANIE SMITH

October 15, 2026

5  out of  5
rating by MELANIE SMITH
"We had a pipe burst and cause a good deal of damage. Called Paula and she immediately got the ball rolling on putting in a claim, repairs and restoration services. Everything turned out wonderfully! While I’ve heard so many horrible stories about dealing with insurance claims. I have nothing but positive things to say about our experience. Thank you so much,Paula, for making the process so smooth."
We responded:
"Melanie, Thank you so much for the amazing 5-star review! Providing great and prompt service, is always our goal, and we’re so happy to know we met your expectations. Just reach out anytime if you need us- we're here for you! "
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Tiffany Atkins

October 2, 2026

5  out of  5
rating by Tiffany Atkins
"I had such a pleasant experience working with my insurance agent! She was incredibly kind, helpful, and resourceful throughout the entire process. Her personality made everything feel easy and comfortable, and she took the time to make sure I understood all my options. It’s not often you come across someone so genuine and professional at the same time. I truly enjoyed working with her and will definitely be stopping by to see her again soon!"
We responded:
"Tiffany, we’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! I truly appreciate your kind words! We are here for you! If you ever need anything, feel free to reach out anytime. "
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J. Brown

September 30, 2026

5  out of  5
rating by J. Brown
"Always available to assist with questions and expediting business matters!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations! Thank you!"
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Jasmine Smith

September 23, 2026

5  out of  5
rating by Jasmine Smith
"I just have to say that I am so pleased with State Farm. I have been with USAA for years, and then Progressive and no company can compare to State Farm. I actually have a person who is my Person! And she is amazing! She is so patient and kind! Ms. Boyd is absolutely so understanding! You can hear the concern and love she has for her clients. I don’t have to worry about talking to an AI generated robot nor do I have to speak with someone who doesn’t speak my language. When I was in a low place and having trouble, I was given to her as a client and she has helped me so much! She has made my hard burdens with car insurance light and easy. I am so thankful for State Farm as a company and I am so grateful for Ms. Boyd. Thank you ❤️❤️"
We responded:
"Wow - thank you, Jasmine, for the amazing 5-star review! It means so much to my team and I! We are thrilled to know you had such a great experience with us.  We are always happy to help whenever you need us! "
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Genesis Toliver

September 4, 2026

5  out of  5
rating by Genesis Toliver
"Ms. Paula Boyd , is the best thank you so much for her & really one of God sent to earth angles …!🙏🏾💯"
We responded:
"Wow - thank you for the amazing 5-star review, Genesis! It means a lot to me and our team here to know you had such a great experience with us. Feel free to reach out if you need anything!"
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Kenneth Petgrave

August 31, 2026

5  out of  5
rating by Kenneth Petgrave
"STATEFARM
Paula Boyd
She is the best from customer service to answering questions.Or anything need she will go above and beyond to help us the customers.Very helpful polite and courteous."
We responded:
"Thanks so much for the amazing review, Kenneth! We really appreciate your loyalty and continued business for so many years! Just reach out anytime if you need us - we’re here for you. "
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Nannon Morant

August 26, 2026

5  out of  5
rating by Nannon Morant
"Awesome Insurance Agent. Very friendly and helpful. I would change unless rates rocket high. 🫢🤗"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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josiah williams

August 20, 2026

5  out of  5
rating by josiah williams
"Paula Boyd State Farm office has been a blessing to me for decades and the office staff are always professional! Thanks for ALL you do!😍"
We responded:
"Toni, thanks so much for the great review! We’re thrilled to hear you've had such a positive experience with our team. We truly appreciate your loyalty and are always happy to help whenever you need us!"
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Alonzo Bell

July 28, 2026

5  out of  5
rating by Alonzo Bell
"Outstanding customer service. Prompt, friendly, knowledgeable service. Would highly recommend."
We responded:
"Thank you so much for the 5 stars, Alonzo! We truly appreciate your feedback and are always happy to help whenever you need us!"
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Gerard Ruff

July 3, 2026

5  out of  5
rating by Gerard Ruff
"Great service is always enjoyable to experience, and I must say that Paula Boyd provided exactly that. Paula is personable, knowledgeable, and excellent at explaining her products. The entire process was seamless, without delays, and her communication was clear and consistent throughout.

I would highly recommend Paula Boyd to anyone seeking the products and services that State Farm offers."
We responded:
"Gerard, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Paula Boyd’s Team—we are always here to help!"
Profile photo of Jerome Chapman ,jr.

Jerome Chapman ,jr.

July 2, 2026

5  out of  5
rating by Jerome Chapman ,jr.
"Best service ever... I wish Paula had other services.. I wouldn't ever think about switching insurance agencies. Customer service is everything... Excellent service..."
We responded:
"Thank you for your loyalty and for the amazing review, Jerome! It is truly the goal of our team to exceed expectations when it comes to all insurance needs!"
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David Kehoe

June 29, 2026

5  out of  5
rating by David Kehoe
"Paula boyd statefarm is the best. Always there. No matter how big or small the question is. Very professional. A+."
We responded:
"David, thank you for your kind review of State Farm Agent Paula Boyd’s Team. We appreciate it!"
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Carl Slaughter

June 4, 2026

5  out of  5
rating by Carl Slaughter
"Paula gave me the best customer service I ever received in anything I needed service in she was so nice and patient with me and I truly appreciate her for that she’s the best !!!"
We responded:
"Thank you for the amazing review, Carl! It is truly the goal of our team to exceed expectations when it comes to customer service and all insurance needs!"
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Tracy Thomas

May 28, 2026

5  out of  5
rating by Tracy Thomas
"Paula thank you so much for making this process easy and simple for me and my fiance. You're definitely friendly and informative and without you idk if this process would of been easy. For that I thank you so much"
We responded:
"Tracy, thank you for the awesome feedback! We truly appreciate it and will work hard to continue going above and beyond! We look forward to serving you many more times in the future! We're here for you anytime!"
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Brianna Mounter

May 28, 2026

5  out of  5
rating by Brianna Mounter
"Omg, Idk Where To Start But First Off I Must Say Paula Boyd Is Definitely The Sweetest Ever! I Know I Have Called Her Over A Thousand Times And Worried Her Too Death But Yet She Still Remained Sweet And Helpful. Even Down To Me Not Understanding Or Knowing She Was Very Knowledgeable And Helpful. THANK YOU Paula So Much !"
We responded:
"Brianna, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Paula Boyd’s Team—we are always here to help and look forward to serving you again soon!"
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Terence Hassan

May 14, 2026

5  out of  5
rating by Terence Hassan
"This agent impressed me with her experience and passion in caring for customers. I found her to be genuinely committed to educating and supporting the community she serves."
We responded:
"Hey Terence, thank you so much for taking the time to share your positive experience! We love that you had such a great experience! We hope to continue exceeding your expectations with great service and look forward to serving you again soon."
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Sonia Marrow

April 30, 2026

5  out of  5
rating by Sonia Marrow
"I have been a customer for well over ten years and the customer service has been outstanding. Paula Boyd has provided me with best customer satisfaction for all of my insurance needs. I highly recommend this Agent for all of your insurance needs."
We responded:
"Sonia, thank you for the amazing review and your loyalty, it means so much to me! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. We are here for you!"
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Antionette Sedgwick

April 17, 2026

5  out of  5
rating by Antionette Sedgwick
"So grateful for Paula it was such a pleasure to be able to talk to her and with ease the best part was Paula broke down every detail of the policy for me and everything that we were looking for and we are happy."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Paula Boyd’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"