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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jasmine Johnson

September 27, 2024

5  out of  5
rating by Jasmine Johnson
"Incredible agent. Will take care of all your insurance and financial needs!! 10/10 recommend."
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Whitney Lawton

September 12, 2024

5  out of  5
rating by Whitney Lawton
"Paula Boyd and team has been so pleasant to work with! I moved to VA in 2015 from NC and State Farm transferred all my records and I been with Paula since then. She is always wonderful and professional on the phone and helps me with everything. Most importantly, if I don't understand something she doesn't mind me asking a million questions so I can understand. Thank you so much Paula and team for making everything a wonderful experience! 😊"
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Felicia Holloman-Jones

August 29, 2024

5  out of  5
rating by Felicia Holloman-Jones
"Paula thank you for your professionalism, kindness during this transition. I am grateful! You were awesome."
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Kayla Garcia

May 23, 2024

5  out of  5
rating by Kayla Garcia
"I’ve been insured with Paula for a couple years now and service has been nothing short of excellent! I’d still be with her if we hadn’t of moved states this month. She is personable, friendly, quick and efficient, and very thorough! She’s always been willing to assist in any way and answer my plethora of questions! Thank you again Paula for everything you do! ◡̈"
We responded:
"Aww!! Thank you so very much for such kind words! We are truly grateful for you and wish you all the best in your new home! Our goal is to provide the best customer service possible for our customers who are truly like family to us.❤️"
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Mimi

February 24, 2024

5  out of  5
rating by Mimi
"I appreciate the excellent customer service and professionalism Paula provides. It's been a pleasure working with her."
We responded:
"We appreciate your 5-star review and positive feedback! It has been a pleasure to work with you as well! Thank you for trusting my agency with your insurance needs! I am always happy to help!"
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Robbin McFadden

January 22, 2024

5  out of  5
rating by Robbin McFadden
"Paula is truly the best!... she provides prompt and courteous service consistently."
We responded:
"Hi Robbin! Thank you so much for the 5 stars and your kind words! I appreciate your support and loyalty over the years! Thank you for trusting my agency with your insurance needs for over 15 years! "
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Jeremy Etsobi

October 5, 2023

5  out of  5
rating by Jeremy Etsobi
"Paula is amazing I’ve been with her over 10 years highly recommended prompt and polite 😃"
We responded:
"Thank you so much for your kind words, Jeremy! We’re so grateful to have you as a valued customer of our State Farm family for over a decade! I truly appreciate your loyalty. It means a lot!"
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Doris E.

August 12, 2023

5  out of  5
rating by Doris E.
"My husband and I made contact with Ms. Paula in June of 2018, shortly before moving to Hampton Virginia. We bought a home and were permanently settling down here from NJ. Ms. Paula has been so helpful with all of our insurance needs for home/property/cars/life insurance and just as a resource when we were unsure about what next to do. She has become a friend, part of our lives in many ways, never led us wrong and she made sure all of our questions were answered. Very approachable and knowledgeable, I feel confident that when a crisis occurs, she will make sure she takes care of things we may not think of. I recommend her and her business office with gratitude and appreciation."
We responded:
"Awww!! Thank you so much for such kind words and for being a loyal client with our State Farm family! We are grateful that you chose us to take care of your home and auto insurance needs! We truly appreciate your business and look forward to working with you and your husband for many years to come!❤️"
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Rashad Hunt

August 11, 2023

5  out of  5
rating by Rashad Hunt
"Went above and beyond to provide the beside"
We responded:
"Rashad, Thank you for the 5 stars and for such kind words! It is our goal to provide outstanding service to our clients! We truly appreciate your business and look forward to servicing your insurance needs for many years to come!"
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Kirby Eley

April 21, 2023

5  out of  5
rating by Kirby Eley
"Very understanding and helpful agent dose well Very well"
We responded:
"Thank you, Kirby for the 5 stars! We appreciate you so much!"
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Kandace Brown

February 28, 2023

5  out of  5
rating by Kandace Brown
"Ms. Paula Boyd is amazing, she walked me through the claims steps during a challenging auto accident. She is swift, knowledgeable and goes beyond the call of duty. Top notch customer service."
We responded:
"Kandace, thank you so much for your kind words! It has truly been a pleasure to work with and help you over the years! We are so grateful that you chose us take care of your insurance needs. We are here for you! Thank you!"
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Ashley Perry

February 28, 2023

5  out of  5
rating by Ashley Perry
"Great agent and very professional!"
We responded:
"Ashley, thank you so much for your kind words! We are so grateful that you chose us to take care of your insurance needs. We are here for you!"
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Brenda Brown

February 28, 2023

5  out of  5
rating by Brenda Brown
"We have been customers for several years. The service received at Paula Boyd Statefarm is always handled with concern, care and promptness."
We responded:
"Brenda, thank you so much for your kind words! It is our goal to consistently provide prompt and efficient service to our customers! We truly appreciate your business and loyalty for so many years! "
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Kisha Thompson

February 24, 2023

5  out of  5
rating by Kisha Thompson
"Paula has always been a joy to work with! Her customer service and care for her clients is absolutely exceptional!"
We responded:
"Kisha, thank you so much for such kind words! We are truly grateful to have you and your family as customers for so many years! We are here for you and always happy to assist!"
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Dinetta Hill

January 26, 2023

5  out of  5
rating by Dinetta Hill
"Paula is extremely knowledgeable of the products and services. Always pleasant, willing to assist and puts your mind at ease. She works to ensure the client is getting the best price and services to meet the specific needs. Highly recommend."
We responded:
"Dinetta, Thank you so much for such kind words! Our goal is to always strive to provide excellent customer service! Thank you for the opportunity to assist you with your insurance for so many years and your loyalty! We are very grateful for you and your family and truly appreciate your business!"
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don cosby

January 22, 2023

5  out of  5
rating by don cosby
"Thanks to Paula Boyd reduced our insurance liability by nearly 40% ! That is a substantial savings ! Please consider reviewing your program ! Paula made the process very simple to grasp relative to the three phases of our insurance needs . that’s a job well done ! Thank you again to Paula Boyd , State farm yes insurance agent !"
We responded:
"Mr . Cosby, it is always our goal to provide you with exceptional customer service, in addition to providing you with better rates and better coverage! Thank you for such kind words and for trusting us to take care of your homes, auto and life insurance! We truly appreciate your business!"
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Santa Melenciano

January 22, 2023

5  out of  5
rating by Santa Melenciano
"Thank you Paula for your good work and patience and thank you for helping in giving me the best advice to save money on my insurance"
We responded:
"Santa, thank you so much for your kinds! It has truly been a pleasure to work with you and your family! Thank you for the opportunity to provide coverage for your autos, homes and life insurance! We are here for you and truly appreciate your business!"
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Roy Rodgers

December 30, 2022

5  out of  5
rating by Roy Rodgers
"Paula Boyd is a TRUE Professional. Best in 757 and highly recommended her for OUTSTANDING customer service skills. Retired Senior Chief/USN"
We responded:
"Mr Rodgers, thank you so much for your kind words! It is our goal to always strive for exceptional customer service! We are grateful for you and truly appreciate your business! "
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p howell

November 11, 2022

5  out of  5
rating by p howell
"Ms. Paula Boyd is an Excellent Rep. She will call you back as soon as she can. Always available to answer my questions and concerns. Provides knowledge on how she can work for me. I just Love her as my Insurance Representative/Agent."
We responded:
"Thank you so much for the kind words and the opportunity to serve you! Our goal is to always provide exceptional service to our customers! We truly appreciate your business! "
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Crystal Ewing

September 23, 2022

5  out of  5
rating by Crystal Ewing
"Hands down, Ms. Paula Boyd is the most professional insurance agent/owner I have encountered. When I have questions, issues, or concerns she has been knowledgeable, patient, and understanding. I have known Ms. Boyd since 2009, and I have observed her extend the same courtesies to all customers. I highly recommend her excellent services for your insurance needs. State Farm has a diamond in their crown thanks to the spirit of excellent that dwells within Ms. Boyd."
We responded:
"Aww!! Thank you so very much for such kind words! You have been a loyal customer for so many years! We are truly grateful for you! Our goal is to provide the best customer service possible for our customers who are truly like family to us.❤️"
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Ryaan Boyd

August 3, 2022

5  out of  5
rating by Ryaan Boyd
"Ms. Boyd is not just an agent, but a friend you can depend on. She truly does embody, "Like a good neighbor, State Farm is there." Personable, giving, empathetic, you can see the difference when working with her and the people's lives she touches every day."
We responded:
"Ryaan, thank you for leaving our business a 5-star rating! It truly means alot to us!"
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Travis Boyd

August 2, 2022

5  out of  5
rating by Travis Boyd
"Ms. Boyd is the best agent I’ve ever encountered in the Hampton Roads. She makes you feel at home and is very trustworthy when it comes to your personal concerns. She is amazing!!!!!! I 100% recommend her to anybody seeking a local agent."
We responded:
"Travis, thank you so much for such an awesome review! I truly appreciate you so much! We are here for you!"
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Lamise E

June 15, 2022

5  out of  5
rating by Lamise E
"Paula has got to be one of the best insurance agents I have ever had she helped me with my homeowners insurance she took care of my needs very fast very professional she was very kind and she stayed in touch with me until the end made sure I had everything I needed she will come highly recommended to my friends"
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Anita Owens

April 11, 2022

5  out of  5
rating by Anita Owens
"Ms. Boyd is an exceptional owner/agent! She is dedicated and connected to her clients, is a "people person," and puts the needs of customers at the forefront of all decisions. Ms. Boyd shares insurance information in a knowledgable, honest and trustworthy manner. She provides quality customer service, is readily available to answer questions, and follows up with inquires in a timely fashion. A FIVE STAR businessperson indeed!"
We responded:
"Awww! Thank you so much Dr. Owens, for such kind words! We are grateful to have you as a valuable and loyal client of our State Farm family for so many years! We are here for you and truly appreciate your business!"
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Amy McDaniel

January 12, 2022

5  out of  5
rating by Amy McDaniel
"Paula Boyd has been my families insurance agent for more years than I can count - she is an awesome agent - so helpful and truly cares for the people that she insures. Thank you Paula for keeping our family safe!"
We responded:
"Amy, you and your family are truly like family to me! Thank you so much for such kind words and for trusting us with your home, auto and life insurance for so many years! We are so grateful for you all! ❤️"