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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Kirby Eley

April 21, 2023

5  out of  5 rating by Kirby Eley
"Very understanding and helpful agent dose well Very well"

Kandace Brown

February 28, 2023

5  out of  5 rating by Kandace Brown
"Ms. Paula Boyd is amazing, she walked me through the claims steps during a challenging auto accident. She is swift, knowledgeable and goes beyond the call of duty. Top notch customer service."

Ashley Perry

February 28, 2023

5  out of  5 rating by Ashley Perry
"Great agent and very professional!"

Brenda Brown

February 28, 2023

5  out of  5 rating by Brenda Brown
"We have been customers for several years. The service received at Paula Boyd Statefarm is always handled with concern, care and promptness."

Kisha Thompson

February 24, 2023

5  out of  5 rating by Kisha Thompson
"Paula has always been a joy to work with! Her customer service and care for her clients is absolutely exceptional!"

Dinetta Hill

January 26, 2023

5  out of  5 rating by Dinetta Hill
"Paula is extremely knowledgeable of the products and services. Always pleasant, willing to assist and puts your mind at ease. She works to ensure the client is getting the best price and services to meet the specific needs. Highly recommend."

don cosby

January 22, 2023

5  out of  5 rating by don cosby
"Thanks to Paula Boyd reduced our insurance liability by nearly 40% ! That is a substantial savings ! Please consider reviewing your program ! Paula made the process very simple to grasp relative to the three phases of our insurance needs . that’s a job well done ! Thank you again to Paula Boyd , State farm yes insurance agent !"

Santa Melenciano

January 22, 2023

5  out of  5 rating by Santa Melenciano
"Thank you Paula for your good work and patience and thank you for helping in giving me the best advice to save money on my insurance"

Roy Rodgers

December 30, 2022

5  out of  5 rating by Roy Rodgers
"Paula Boyd is a TRUE Professional. Best in 757 and highly recommended her for OUTSTANDING customer service skills. Retired Senior Chief/USN"

p howell

November 11, 2022

5  out of  5 rating by p howell
"Ms. Paula Boyd is an Excellent Rep. She will call you back as soon as she can. Always available to answer my questions and concerns. Provides knowledge on how she can work for me. I just Love her as my Insurance Representative/Agent."

Crystal Ewing

September 23, 2022

5  out of  5 rating by Crystal Ewing
"Hands down, Ms. Paula Boyd is the most professional insurance agent/owner I have encountered. When I have questions, issues, or concerns she has been knowledgeable, patient, and understanding. I have known Ms. Boyd since 2009, and I have observed her extend the same courtesies to all customers. I highly recommend her excellent services for your insurance needs. State Farm has a diamond in their crown thanks to the spirit of excellent that dwells within Ms. Boyd."

Ryaan Boyd

August 3, 2022

5  out of  5 rating by Ryaan Boyd
"Ms. Boyd is not just an agent, but a friend you can depend on. She truly does embody, "Like a good neighbor, State Farm is there." Personable, giving, empathetic, you can see the difference when working with her and the people's lives she touches every day."

Travis Boyd

August 2, 2022

5  out of  5 rating by Travis Boyd
"Ms. Boyd is the best agent I’ve ever encountered in the Hampton Roads. She makes you feel at home and is very trustworthy when it comes to your personal concerns. She is amazing!!!!!! I 100% recommend her to anybody seeking a local agent."

Lizza s

June 15, 2022

5  out of  5 rating by Lizza s
"Paula has got to be one of the best insurance agents I have ever had she helped me with my homeowners insurance she took care of my needs very fast very professional she was very kind and she stayed in touch with me until the end made sure I had everything I needed she will come highly recommended to my friends"

Anita Owens

April 11, 2022

5  out of  5 rating by Anita Owens
"Ms. Boyd is an exceptional owner/agent! She is dedicated and connected to her clients, is a "people person," and puts the needs of customers at the forefront of all decisions. Ms. Boyd shares insurance information in a knowledgable, honest and trustworthy manner. She provides quality customer service, is readily available to answer questions, and follows up with inquires in a timely fashion. A FIVE STAR businessperson indeed!"

Amy McDaniel

January 12, 2022

5  out of  5 rating by Amy McDaniel
"Paula Boyd has been my families insurance agent for more years than I can count - she is an awesome agent - so helpful and truly cares for the people that she insures. Thank you Paula for keeping our family safe!"

jerome harrell

January 8, 2022

5  out of  5 rating by jerome harrell
"Ms Boyd has been a true gem and a blessing to me. Intelligent, resourceful, patient, very well spoken, open minded, non judgemental, a woman of morals, class personified, very professional, a heart of gold, warm spirited, and not to mention a good friend. She's more than just an agent, she's always gone out her way to try to make my experience with state farm as easy and painless as possible. I admire her and have nothing but the upmost respect for her. I can't express enough how much she's been a blessing to me and I'm truly blessed to have met her and have her as my agent. Thank you so much for being you. Jerome Harrell"

rusty ruskey

November 14, 2021

5  out of  5 rating by rusty ruskey
"Personable and helpful seem to always be on your side."

Jeffrey Stansbury

November 3, 2021

5  out of  5 rating by Jeffrey Stansbury
"Miss Boyd and her team handle business in an expeditious and professional manner. I could not be happier or confident in their performance."

Angela Bailey

October 28, 2021

5  out of  5 rating by Angela Bailey
"Paula has been my agent for 15+ years. She has always responded to my calls immediately, and willing to answer any questions you may have. Excellent customer service from both she and staff member Khadijah Vines."


October 28, 2021

5  out of  5 rating by WILLIAM JOINTER
"I considered myself to be a valued customer of State Farm for over 30yrs. During that time I've had just a few agents and I consider Paula Boyd to be one of the best. There has never been a time that I've called or needed assistance that Paula did't respond promptly and professionally. Her professional and caring attitude makes it easy to make a decision in the coverage you need."

ashtan keaton

October 27, 2021

5  out of  5 rating by ashtan keaton
"Paula and staff had always treated me as family! Everyone is so kind and helped me right away when I needed it! Highly recommend this place!"

Ms.V Courtney

October 15, 2021

5  out of  5 rating by Ms.V Courtney
"Ms. Boyd was very patient, explained everything carefully and was able to address all of my questions and concerns. She was extremely personable, I would definitely reach out to her for again for any additional needs."

Denise Noel

August 18, 2021

5  out of  5 rating by Denise Noel
"My Husband and I have truly enjoyed doing business with Ms. Boyd for our insurance needs. She has always been so very helpful and attentive to our needs and concerns, and address them as needed to make sure we are satisfied with the services we are rendering. Thank you Ms. Boyd for your love, and patience and providing us with exceptional service..."

Humberto Lopez Jr.

August 16, 2021

5  out of  5 rating by Humberto Lopez Jr.
"I should have did this a long time ago. I usually don't leave reviews. But for Paula Boyd I will. She is the best State Farm agent in VA. If you live in the Hampton Roads area, Paula should be your State Farm agent. She is genuine, kind, professional, and always on her game. Hands down the best person I've ever dealt with out of any insurance company that I have come across. Thanks Paula for ALWAYS providing great customer service!!"